Faq

Yes, we drop you off at the address indicated in your reservation.

The emergency number relevant to your destination will be printed on your documentation.

Once you have completed your on-line booking, you will automatically receive a screen confirmation together with an email giving you exact instructions for meeting your driver or vehicle.

Firstly call the telephone number as per your booking confirmation, where our advisors will direct you to your driver.

All the airlines have handling agents. They will organize for any luggage to be forwarded to your address.

Contact our central reservations staff giving details of the transfer and the missing items. We will then deliver them to you. In some circumstances a charge may be applicable.

On private transfers, infants and children do count as one person as they take up a seat belt place. We recommend parents take their own child seats to ensure adequate safety in foreign countries.

Under certain circumstances – See PolandShuttle.com terms&conditions.

Yes, subject to availability and our terms and conditions.

Your email confirmation is your receipt.

If you have a return transfer booked this will normally be confirmed to you prior to departure by email.

All prices are quoted and charged in Polish Zloty.

No. If you have any problems contact our central reservations number.

All transfers  offered by Polandshuttle are direct, door-to-door. 

All PolandShuttle drivers speak English. Occasionally we are obliged to use a local taxi firm, in which case we cannot guarantee the driver will speak English.

No, you will have a vehicle just for yourself and your fellow passengers.

Your private transfer will normally be at the airport for the scheduled arrival time of your flight. We monitor flight arrival times so as to be waiting for you when you arrive.

Each passenger has an obligation to inform us of such items by email or fax and we will make the necessary arrangements. However extra charges may be applicable.